Charter schools are independent public schools and most operational decisions are made on-site. If you have an issue/complaint with a charter school, try to resolve the issue/complaint at the school site or with the operator of the school. If this action does not result in a resolution, find out when the governing board of the school meets and bring your concern before the board for consideration.
It is generally helpful to view the charter during the complaint process to determine if the school is acting outside of the parameters of its charter. You may also decide during this process that this particular charter school is not the best fit for your child’s needs.
If this process does not result in resolution, put your concern in writing and submit it to the charter school's sponsor or authorizer.